Privacy Policy

We process your personal information for the following purposes:

• Providing medical travel coordination and healthcare services
• Arranging travel, accommodation, and concierge services
• Managing logistics and supply chain operations
• Delivering business advisory and strategic consulting services
• Processing payments and maintaining financial records
• Communicating with you about services and updates
• Complying with legal and regulatory obligations
• Improving our services and customer experience
• Marketing communications (with your consent, opt-out available)

We process your personal information based on:

• Consent: Where you have provided explicit consent for specific processing activities
• Contractual Necessity: To fulfill our contractual obligations to provide services
• Legal Obligation: To comply with applicable laws and regulations
• Legitimate Interests: For business operations, provided your rights are not overridden

We may share your personal information with:

• Healthcare providers and medical facilities (with your consent)
• Travel service providers (airlines, hotels, tour operators)
• Payment processors and financial institutions
• Logistics and shipping partners
• Professional advisors (legal, accounting, consulting)
• Regulatory authorities and law enforcement (when required by law)
• Third-party service providers bound by confidentiality agreements

We do not sell your personal information to third parties.

Your personal information may be transferred to and processed in countries outside South Africa for the following purposes:

• International medical travel arrangements
• Global logistics and supply chain management
• Cloud-based service infrastructure

We ensure that such transfers comply with Chapter 9 of POPIA and implement appropriate safeguards, including:

• Standard contractual clauses
• Adequacy determinations by the Information Regulator
• Explicit consent where required

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption of data in transit and at rest
• Secure access controls and authentication
• Regular security assessments and audits
• Employee training on data protection
• Incident response and breach notification procedures
• Physical security measures for premises and records

In the event of a data breach that poses a risk to your rights, we will notify you and the Information Regulator as required by POPIA.

We retain your personal information only for as long as necessary to:

• Fulfill the purposes for which it was collected
• Comply with legal, regulatory, and contractual obligations
• Resolve disputes and enforce agreements

Typical retention periods:

• Client records: 7 years from last service date
• Medical records: As required by healthcare regulations (typically 7-20 years)
• Financial records: 5 years from tax year end
• Marketing consent: Until withdrawn or 2 years of inactivity

You have the following rights regarding your personal information:

• Access: Request copies of your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your information (subject to legal obligations)
• Objection: Object to processing for direct marketing or legitimate interests
• Restriction: Request restriction of processing in certain circumstances
• Data Portability: Receive your information in a structured, machine-readable format
• Withdraw Consent: Withdraw consent at any time (where processing is based on consent)

To exercise these rights, contact our Information Officer at privacy@talargroup.co.za. We will respond within 30 days as required by POPIA.

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